Term and Conditions
All sales, products, and services (“Products”) herein are subject to these Terms and Conditions of Sale (“Terms and Conditions”). This site is sometimes referred to as “We” or “Us”. The Customer is sometimes referred to as “You”. These Terms and Conditions are indicated and in effect on all orders placed (“Order Confirmation”) and set forth the entire understanding and agreement between You and Us, and supersede any and all written and oral agreements. These Terms and Conditions can not be altered or changed in any way without prior written consent.
A. Customer: A (“Customer”) shall mean any purchaser of Product(s) and Service(s) and is the ultimate end user for whom the product is designed and does not intend to resell, repackage, or rebrand to a third party. B. Order: An (“Order”) shall mean an order placed by you in accordance with these Terms and Conditions. C. Order Form: An (“Order Form”) shall me the electronic order form on this site. D. Order Number: The (“Order Number”) shall mean the number issued by us to you.
Site: The (“Site”) shall mean this website for customers in the United States, the web address being: gothcarlotte.com
Invoice: An (“Invoice”) shall mean the billing statement issued by us to you as a record of transaction, including price of Product(s) and Service(s).
Orders: Acceptance All Orders for Products are subject to acceptance by us. Acceptance of Orders is conditioned upon your agreement to these Terms and Conditions. Your placement of an Order manifests your assent to these Terms and Conditions. Terms imposing any different or additional obligations are expressly rejected. To place an Order, you must be eighteen (18) years of age or older. When you place your Order, we will issue you an Order Number. An Order Number is issued for reference purposes only and does not constitute our acceptance of your Order. We may, at our discretion, accept or reject any Order. If we accept an Order, we will notify the Customer of acceptance by issuing an Order Confirmation via email. Acceptance is effective upon issuance of the Order Confirmation. If we cannot accept your Order we may, at our discretion, attempt to contact you via email or telephone. We will make reasonable efforts to supply you with the Product(s) listed on the Order Confirmation. If we cannot supply you with the Product(s) listed on the Order Confirmation, we will make reasonable efforts to contact you to suggest alternative Product(s). If you do not wish to purchase an alternative Product(s), we will cancel that portion of your Order relating to any unavailable Product(s) and refund you the actual amount paid to us for the unavailable Product(s). We reserve the right to discontinue the production, sale, or distribution of any of Product(s) and to change the design of any Product(s), and any parts thereof. You agree to hold no claim against us, or any of our agents or affiliates, for failure to supply such Product(s) Information contained in any advertisements, brochures, or other written materials or websites, or information given to you by our agents or employees, constitutes an invitation to bargain only, and does not constitute an offer by us to supply any Product(s).
Pricing: All pricing displayed on the Web Site is in U.S. dollars. Your purchase includes sales tax as required by law. The tax rate is calculated automatically based on the delivery address. The actual amount of the sales tax will appear after you complete the Order Form. We reserve the right at any time to correct any mistakes in price. If a mistake in price is made, we will, at our discretion, either: 1) make reasonable efforts to notify you of any mistake and will offer an option to purchase the Product(s) at the correct price or issue a full refund for the portion of the Order specifically effected by the incorrectly priced Product(s) or 2) Reject the Order. You will receive notification prior to the delivery of the Product(s). You agree to have no claim against us, or any of our agents or affiliates for failure to supply such Product(s), and our liability is limited to the actual price paid by you to us for the Product(s).
Payment: Payment for the Product(s) must be made via one of the approved methods of payment as listed on the Web Site and modified from time to time. If you pay by credit card, you must supply your credit card details when you place an Order. Your credit card will be charged upon the issuance of an Order Confirmation or upon shipment of the Product(s). Shipment of the Product(s) is conditioned upon the credit card issuer’s authorization of use of the card for payment. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation. To ensure the credit, debit or charge card is not used without its holder’s consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a credit bureau, which may keep a record of such information. Disclosure of such information is made only to confirm the card holder’s identity.
Deliveries: All Products will be shipped to the delivery address listed on the Order Confirmation. Standard deliveries usually leave our warehouse in 7-10 business days. If your Order contains several Products, such Product(s) may be delivered on different days. Upon delivery of the Products to our carrier, a confirmation of shipment email may be sent to the email address listed on the Order Form (if email address is provided). Smaller items may be shipped by regular mail and may not be tracked. If you live outside the United States, you are responsible for knowing the laws in your country.
Refunds are only given for merchandise that are shipped (tangibles). Otherwise, all sales are final. Within 7 days of receipt, any tangible item may be returned for an exchange. You must contact us to inform us of any defective merchandise so that you may receive a return authorization.
Digital download items are delivered digitally, we track their downloads as proof of the buyer downloading the secure link that is sent at time of purchase. As such we do not issue refunds once the order has been shown as downloaded by the buyer. In the event of a technical issue on download or issue with the digital file, every effort will be made to replace the file. As a customer you are responsible for understanding this upon purchasing any item at our site. Our goal is your satisfaction, if you have an issue with a product ordered, please do not hesitate to contact us.
Custom Media: The creation of custom media by way of custom videos, skype shows and/or snapchat is custom work and as such no copyright is transferred. All items remain the property of GOTHCARLOTTE.COM and are licensed solely to the end on a lifetime license. NO DUPLICATION, DISTRIBUTION OR USE FOR COMMERCIAL GAIN IS PERMITTED.
Cancellations: You may cancel your Order at any time prior to shipment of the Product(s) by sending and email to: firstname.lastname@example.org and quoting your Order Number.